Effective Date: May 2026
At SEHRC Wellness, we are committed to your satisfaction with our "Hair Strong" product. We understand that sometimes a product may not meet your expectations, and we aim to make the return and refund process as clear and convenient as possible. We encourage you to also read our Terms & Conditions.
1. Returns for Refund (Unopened and Seal-Packed):
We offer a 7-day return period from the date of delivery for a refund, provided the product is returned in its original, unopened, and seal-packed condition. To initiate a return, please contact our customer support team at +91 7668601394 within 7 days of receiving your order.
Once your return request is approved, we will provide you with instructions. Please ensure that the product is securely packaged to prevent damage during transit. Upon receiving the returned product and verifying its condition, we will process your refund.
Note: Original shipping charges are non-refundable and will be deducted from the total refund amount. You will be responsible for the return shipping costs.
Refunds take approximately 15 business days to reflect in your account.
2. Order Cancellation:
You may cancel your order for a full 100% refund, including any shipping charges, provided that your order has not yet been shipped. To cancel, please contact us immediately at +91 7668601394. If the order has already shipped, it will be treated as a return (see Section 1).
3. Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact us within 48 hours of delivery, along with photographic evidence. We will assess the issue and offer a replacement or a full refund, including shipping charges.
4. Non-Refundable Items:
For hygiene reasons, we cannot accept returns or offer refunds for products that have been opened or used, unless the product was deemed damaged or defective upon arrival.
5. Contact Us:
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at:
SEHRC Wellness
+91 7668601394
Other Policies: Privacy Policy Terms & Conditions